The IT Operations Engine connects to the tools you already run, fixes what it finds within guardrails you define, and auto-resolves ~90% of incidents, most before anyone is paged. Delivered with Autonomy Engineers accountable for every outcome.
Not a tool you operate. An engine that runs.
Plugs into the tools and clouds you already run: observability, ITSM, identity, IaC. It onboards your estate and builds a live map of every asset, inside your environment.
Reads your entire estate for security exposure, FinOps waste, and every error, the ones in the queue and the ones nobody has reported yet.
Resolves what it finds, closing incidents, fixing misconfigurations, optimising cost, within the guardrails you set. The backlog shrinks toward zero instead of growing.
Watches execution around the clock, verifying every change held and catching drift before it becomes an incident. The loop never stops, so the estate stays healthy.
Runs inside your cloud account. Plugs into the tooling you already use. Your data never leaves your environment. Your team stays in control of every guardrail.
Firemind
Closed-loop resolution. Risk-based execution. Your team defines what's allowed; the engine does the rest.
Six areas of work. One engine running across all of them.
Same engine, same work, wherever your systems run.
The engine runs securely inside your cloud account, under your own policies and guardrails, and your data never leaves your environment. Permissible Actions are your whitelist; default-deny, set per tenant and per environment. Low risk auto-executes, high risk needs your approval, and every plan is checked against your rules before it runs, so "Who changed this access?" is one question with one answer: who, when, and why. If you don't allow it, the engine cannot do it.
default: deny · every action logged · autonomy: earned
Results from live production environments.
9min
From detection to verified resolution. Your on-call team sleeps through the night.
~90%
Episodes closed without human touch. Incidents close before your team sees them.
30%+
Per-host savings, optimised continuously. IT budget freed for strategic investment.
~90%
Shifted to architecture and roadmap work. Senior engineers on architecture, not alerts.
We prove it in your environment, with your data, before you commit to anything.
Customer stories
Cloud infrastructure management and AI operations — measured on live estates.
A fully read-only AWS assessment across roughly 30 accounts. $350,000 a year identified, three findings no existing tool had ever surfaced.
Firemind's IT Operations Engine ran a Nordic enterprise's Azure estate, cutting task resolution from 20 hours to 23 minutes, human-approved throughout.
Autonomous cloud operations across a Nordic enterprise AWS estate. 36 of 36 test cases passed, zero disruptions, estate-wide changes in minutes.
Technical questions
Phase 1 (Discovery) requires read-only access only. No operational risk. The agent deploys inside your cloud account using an IAM role scoped to the permissible actions you define. It never requires credentials that exceed the boundary you set. In Phase 2 onward, write access expands incrementally as your permissible actions grow. Every permission is documented and auditable.
Through Permissible Actions: an explicit allowlist you define per tenant and per environment. Auto-approve, needs-approval, and blocked tiers give you fine-grained control. Skills define how the engine responds to specific scenarios. Both are configured with Firemind during scoping. You can tighten or expand them at any time. If you don't explicitly allow an action, the engine cannot take it.
Yes, by design. The pilot runs without changes to your existing MSP contract. The engine operates in parallel, handling the work your permissible actions cover while your MSP continues as normal. This is how we generate the business case: real metrics from your environment, running alongside your current provider, so you have a direct comparison before you decide anything.
A baseline discovery report covering: estate topology, incident and alert volume by category, current MTTR benchmarks, security findings and drift, cost optimisation opportunities, and a recommended permissible actions configuration for Phase 2. The discovery report is the input to your business case. It runs read-only, zero operational risk, and takes one to two weeks from connection.
